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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the first thing you should do is press the Help button, which is visible on each and every page. A pop-up menu will appear. It contains detailed info about all the operations that you can perform on that particular page. Each pop-up menu appears on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a wide array of video tutorials illustrating how to use our web hosting Control Panel. They're shot for those of you who would like to see how things are being done rather than only reading articles. In this way, anyone can swiftly become familiar with our Control Panel by merely watching our step-by-step instructional videos.

F.A.Q.

If you can't find the solution you need, have a peek at our comprehensive Frequently Asked Questions section, which covers questions asked by actual individuals and provides practical solutions. We frequently "revamp" our FAQ database with new articles in order to cover all the new additions and innovations associated with our system.

Ticketing System

If you still can't find the answer you are looking for in the FAQ database either, you can touch base with our great team of customer service technicians available 24x7x365 and ready to help you with any issue. Each trouble ticket you send will be answered in less than 60 minutes (the average response time being approximately twenty minutes), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 253291

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com